Margie Miller

9734 Hadley Dr

Overland Park, KS 66212

Phone: (913) 461-8534

mjwotruba@yahoo.com

 

Objective

 

My objective is to obtain a higher position in your company and learn continually about different aspects of the company while achieving internal promotions.
 

Summary of Qualifications

 

·         Type 40+ words per minute and proficient in 10 key

·         Effective working alone or as a team member

·         Computer capable in all Microsoft Office applications and AS400 systems.

·         Uses professional concepts in applying company policies and procedures

·         Always exemplifies company values

·         Demonstrates professional etiquette and courtesy when interfacing with customers.

·         Possess a strong attention to detail and situational awareness

·         Excellent written and oral communication skills

·         Good working knowledge of Healthcare industry CPT and ICD-9 codes.

 

Experience

 

Black and Veatch                                                                                    Dec 2011 – Current

              Lead Provisioning Technician

·         Uses NRM and Siterra on a daily basis to submit TDM to Ethernet service orders.

·         Experience navigating to the appropriate screens and populating data into NRM.

·         Extract the appropriate data points from the Siterra project to loading it into NRM.

·         Experience keying NNI orders, Provisioning NNI orders into NRM.

·         Understands how RAN equipment needs to be populated in NRM and perform those functions.

·         Order and groom T1, T3, DS1, DS3, Optical and Ethernet circuits.

·         Maintaining electrical transport services of Data, Ethernet and IP services.

·         Understand common network records (CLR, DLR, and FOC) process, and procedures.

·         Ability to coordinate, organize and prioritize multiple tasks.

·         Ability to build documents using Outlook, Excel, Word, Access and PowerPoint.

·         Key member for a LTE network build out of a global wireless company.

·         Provisioning, Project Managing and Accepting of all 3^rd party AAV/LEC orders nationwide.

·         Training, Version Control and Process Development.

·         PO Coordinator for data and documents.

 

 

Apria Healthcare                                                                                    Feb 2011 – June 2011

              Medical Billing/Collections Rep

·         Research any overdue account balance that is fully or partially unpaid and follow up by mail and/or phone to insurance carriers or customers on delinquent payments.

·         Reviews claims denied for payment or under payment claims. Verifies payment information adjustments to supervisor.

·         Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.

·         Resolves discrepancies and prepares adjustments and refunds necessary

·         Ensures that all information regarding collection activity is entered accurately.

.

 

 

Sprint/Nextel                                                                                                                          Feb 2005 – June 2010

              Network Provisioning Specialist II

·         Interacts and supports LEC's (local exchange carriers)

·         Process each telephone number within SLA (service level agreement) to ensure a successful installation on specified due date

·         Monitoring and closing all trouble tickets associated with digital phone installation orders.                         

·         Process high order volume of new telephone numbers and local number porting orders.

·         Answer the ACD help line and resolve any cable service problems that might cause installation not to be successful

·         Entering up front customer information, organizing and sending of  local service requests, tracking coordination of Telco dates with ISP and cable customer, local exchange carriers, and internal and external suppliers.             

 

Living Water Family Care                                                                                    Feb 2004 – Feb 2005

              Medical Receptionist

·         Answers the telephone in a professional manner; directs calls to appropriate individuals.

·         Checking guests in/out, collects co-pays, or other out of pocket amounts.

·         Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.

·         Contacts referrals office by phone, fax, or email if needed to ensures appropriate signatures are obtained on all necessary forms.

·         Scheduling appointments, data entry, filing and patient interaction.

·         Maintain and file electronic medical records accurately.

 

Education

 

Johnson County Community College                                                          Graduated September 2009

Overland Park, KS                                                                                                                                 

 

Accreditations and Licenses

 

·         Certified Nurse Assistant – 1999

·         Certified Nurse Assistant Refresher Course - 2011